Refund Policy

Return Eligibility

If you change your mind about a purchase, you can contact us to request a return within 14 days of receiving your order.

Returned products should be in their original condition, with any original packaging or labels that came with the item.

Please contact us before sending anything back so that we can provide the appropriate return instructions.

Men’s Underwear Returns

As Oakmere Basics specialises in men’s underwear and personal essentials, returned underwear must be unworn, unused and in its original unopened packaging where the packaging forms part of the product presentation.

For hygiene reasons, we cannot normally accept underwear that has been worn, washed or used.

This does not affect your statutory rights where a product is faulty, damaged on arrival or does not match the order placed.

How to Request a Return

To request a return, please contact our customer support team with your order details and a brief description of the reason for the return.

Return Condition

Please take reasonable care when preparing an item for return. Products should be securely packaged so they are not damaged during transit.

Returned items should be unworn and unused, with the original product packaging and labels.

If an item arrives back in a condition that does not meet the return requirements, we will contact you to explain the position before taking the next step.

Return Postage

For a change-of-mind return, the cost of sending the item back is normally the customer’s responsibility unless we have agreed otherwise.

If the item is faulty, damaged on arrival or incorrect, please contact us before returning it. We will provide appropriate instructions for resolving the issue.

Refund Processing

Once your returned item has been received, we will review the return and confirm whether it meets the applicable return requirements.

Where a refund is approved, it will normally be issued to the original payment method used for the order.

When Will the Refund Reach You?

After we process the refund, the time it takes for the money to appear in your account depends on your payment provider and financial institution.

In most cases, the refund should reach the original payment method within 3–7 business days after the refund has been processed.

If the refund has been processed but has not appeared after this period, please contact us and we will be happy to help check the refund status.

Damaged or Incorrect Items

If your order arrives damaged, faulty or different from the item you ordered, please contact us as soon as reasonably possible after delivery.

Please include your order number and a brief description of the issue. Photographs may also be helpful when we need to understand the condition of an item.

We will review the information and arrange an appropriate solution, which may include a replacement or refund depending on the circumstances.

Situations Where a Return May Not Be Accepted

A return may not be suitable where:

• The underwear has been worn or washed.
• The product has been used and is no longer in its original condition.
• The return request is made outside the applicable return period, unless another arrangement applies.
• The product has been damaged after delivery through use or handling beyond what is reasonably required to inspect it.

Where a return cannot be accepted, we will explain the reason and the available options.

Nothing in this policy limits any rights you may have under applicable consumer law.

Contact Us

If you have a question about a return, refund or order, please contact Oakmere Basics customer support.