Frequently Asked Questions

Choose the product, size and quantity you would like, then select Add to Basket. Once you are ready, proceed to checkout and follow the steps shown.

You will receive an order confirmation after your order has been successfully placed.

If you notice a mistake with your order, contact us as soon as possible with your order number.

We can usually help if the order has not yet been prepared or dispatched. Once an order has been dispatched, changes may no longer be possible.

First, check the email address entered during checkout and your spam or junk folder.

If you still cannot find your confirmation, contact us with the details you used when placing the order and we will help check it.

If your order has not yet been dispatched, contact us as soon as possible and we will check whether cancellation is still possible.

If the parcel has already been dispatched, you may need to follow the return process instead.

Orders are normally prepared within 1–2 business days.

Standard delivery normally takes around 2–5 business days after dispatch.

This means most orders arrive within approximately 3–7 business days from the date the order is placed.

Yes. Standard delivery is free on orders placed through the Oakmere Basics online shop.

Where tracking is available, the relevant tracking information will be provided after your order has been dispatched.

Tracking may take a short time to become active after dispatch.

If your order has passed the expected delivery window, contact us with your order number. We can check the latest available delivery information and help with the next step.

We recommend checking the size information shown on the individual product page before ordering.

If you are between sizes, compare the listed measurements with a pair of underwear you already find comfortable.

Fit depends on the individual style. Boxer briefs and athletic-fit pouch trunks are generally designed with a closer shape, while other styles may offer a more relaxed fit.

Product pages provide the most relevant information for each individual style.

If the item is unworn and meets the return requirements, contact us within 14 days of receiving your order to discuss a return.

For hygiene reasons, underwear that has been worn or washed cannot normally be accepted as a change-of-mind return.

Our collection includes different fabric constructions, including cotton, bamboo-blend and stretch fabrics.

The exact composition is shown on the individual product page so you can check the material information before purchasing.

Selected styles use breathable stretch fabrics designed to allow comfortable movement.

The amount and type of stretch varies by product, so please refer to the individual product description for specific details.

Always follow the care instructions supplied with the individual product.

Care requirements can vary depending on the fabric composition, so checking the product label before washing is recommended.

Selected Oakmere Basics styles feature tag-free waistbands. Please check the individual product description for the specific style you are interested in.

Yes. Change-of-mind returns can normally be requested within 14 days of receiving your order, provided the product meets the applicable return conditions.

Please contact us before sending an item back so we can provide the correct return instructions.

For hygiene reasons, underwear that has been worn or washed cannot normally be accepted as a change-of-mind return.

This does not affect your statutory rights where an item is faulty or does not match the order.

Once an approved return has been received and checked, the refund is normally processed within 3 business days.

After processing, the refund normally reaches the original payment method within 3–7 business days, depending on the payment provider or financial institution.

Contact us as soon as reasonably possible with your order number and details of the issue.

Photographs may be helpful when checking a damaged or incorrect item. We will review the information and arrange an appropriate solution.

The Oakmere Basics collection includes boxer briefs, trunk shorts, cotton briefs, sleeveless undershirts, bamboo-blend boxers and athletic-fit pouch trunks.

Available colours, sizes and styles can vary between products.

Product availability changes as stock is updated. If a particular size or style is unavailable, please check the product page again later or contact us for assistance.

Size and measurement information is provided on the relevant product page where available.

Because different styles can fit differently, we recommend checking the measurements for the exact product before ordering.

You can contact our customer support team by email at orders@oakmerebasics.co.uk or by telephone on 0161 524 8931.

Please include your order number when contacting us about an existing order so we can find the relevant information quickly.