Oakmere Basics
Delivery Policy
Simple delivery, clear timings and no additional delivery charge. Here you can find the information you need about order processing, delivery and tracking.
Delivery Overview
We aim to keep delivery straightforward from the moment your order is placed through to arrival.
Once your order has been successfully placed, it will be prepared for dispatch and sent to the delivery address provided during checkout.
Delivery Charge
Free
Processing
1–2 business days
Standard Delivery
2–5 business days
Tracking
Where available
Delivery Cost
Standard delivery is free on all orders.
There is no separate delivery charge added to eligible orders at checkout.
The delivery charge shown at checkout will reflect the applicable delivery arrangement for your order.
Order Processing
Orders are normally prepared for dispatch within 1–2 business days after the order has been successfully placed.
Orders placed outside normal working hours, at weekends or during public holidays may begin processing on the next business day.
Order Received
Your order is confirmed and prepared for processing.
Order Prepared
Your selected items are checked and prepared for dispatch.
Dispatched
Your parcel is handed to the relevant delivery service.
Delivered
Your parcel is delivered to the address provided at checkout.
Delivery Times
Standard delivery normally takes approximately 2–5 business days after dispatch.
The delivery estimate does not include the order processing period. In most cases, the complete journey from order placement to delivery is therefore around 3–7 business days.
Please Note
Delivery estimates are provided as a guide rather than a guaranteed arrival date. Occasional delays may occur during busy periods, weekends, public holidays or circumstances outside normal delivery operations.
Delivery Method
Orders are sent using an appropriate delivery service selected for the order.
The delivery method may vary depending on parcel size, availability and the delivery address.
Where a delivery service provides tracking, tracking details may be supplied once the parcel has been dispatched.
Tracking Information
Where tracking is available for your order, the relevant tracking information will be provided after dispatch.
Tracking information may take a short period of time to become active after the parcel has been handed to the delivery service.
If your tracking information has not updated for several business days, please contact us and we can help check the status of your order.
Delivery Address
Please check your delivery address carefully before completing your order.
If you notice an error in your address, contact us as soon as possible after placing the order.
We will do our best to help if the order has not yet been dispatched. Once a parcel has been dispatched, changes to the delivery address may no longer be possible.
If a parcel is returned because an incorrect or incomplete address was provided, please contact us so that we can discuss the available options.
Delivery Delays
We aim to meet the estimated delivery times shown above, although occasional delays can happen.
Delays may occur due to high order volumes, delivery network disruption, adverse conditions, public holidays or other circumstances outside normal processing.
If your order has passed the expected delivery window, please contact us with your order number and we will check the latest available information.
Missing or Undelivered Parcels
If your order has not arrived within the expected delivery period, please contact us so that we can review the order and available delivery information.
Where tracking is available, we may first check the latest tracking update with the relevant delivery service.
If a parcel is marked as delivered but you have not received it, please contact us promptly so that we can help investigate the delivery.
Delivery Questions
If you have a question about an order, delivery time, tracking information or an undelivered parcel, please contact Oakmere Basics customer support.