Privacy Policy

About Oakmere Basics

Oakmere Basics is the brand name used for our online shop offering men’s underwear and everyday essentials.

Oakmere Basics is operated by AYN TRADERS LTD. The company is responsible for operating the website, handling customer orders and providing customer support.

Information We Collect

We collect information that is needed to operate the shop, process orders and respond to customer enquiries.

Information you provide

• Your name and contact details.
• Billing and delivery address details.
• Order information and items purchased.
• Information you provide when contacting customer support.
• Account details if you choose to create a customer account.

Information collected when you use the website

Our website may collect standard technical information such as your IP address, browser type, device information, pages visited and basic website activity. This helps us keep the website working properly and understand how visitors use it.

How We Use Information

Personal information is used only where there is a practical reason for doing so.

• To process and fulfil orders.
• To arrange delivery of purchased products.
• To respond to questions and customer support requests.
• To provide information about an existing order.
• To manage customer accounts where applicable.
• To maintain and improve the website.
• To keep appropriate business and transaction records.
• To help protect the website and customer accounts.

Where we send optional marketing communications, we will do so in accordance with applicable requirements and provide a suitable way to stop receiving them.

Orders & Payments

When you place an order, we need certain information to complete the purchase and provide the products you have selected.

Payment information is handled through the payment service selected at checkout. We do not need to keep complete payment card details on our own website for ordinary order processing.

We may retain appropriate transaction information, such as the order amount, order date, items purchased and payment status, for customer service, accounting and record-keeping purposes.

Delivery Information

Delivery information is used to arrange shipment of your order to the address provided at checkout.

Where a delivery provider is involved, relevant information such as your name, delivery address and contact details may be shared with that provider where needed to complete delivery.

Delivery-related information may also be used to answer questions about an order, provide tracking information where available and resolve delivery issues.

When Information Is Shared

We do not sell customer personal information.

Information may be shared with service providers where this is needed to operate the website and fulfil an order.

Depending on the service being used, this may include:

• Payment processing providers.
• Delivery and fulfilment providers.
• Website hosting and technical service providers.
• Website analytics and cookie service providers.
• Customer support and communication services.
• Professional service providers where reasonably required.

These providers receive information relevant to the service they provide rather than unrestricted access to customer information.

We may also provide information where required by applicable law or where necessary to protect our website, customers or business.

Cookies & Similar Technologies

Oakmere Basics uses cookies and similar technologies to help the website function correctly, remember selected settings and understand how the website is being used.

Some cookies may be necessary for shopping features such as the basket, checkout and account functions.

Other cookies may be used for website statistics or optional features. Where consent is required, these cookies will only be used in accordance with the choices available through the website.

More information about cookies is provided in our Cookie Policy.

How Long We Keep Information

We keep personal information for as long as it is reasonably needed for the purpose for which it was collected.

Order and transaction records are normally retained for up to 7 years from the date of the relevant transaction where needed for accounting, tax, business administration or legal record-keeping requirements.

Customer support correspondence is normally kept for up to 24 months from the date of the last relevant communication, unless a longer period is reasonably required to deal with an ongoing order or enquiry.

Customer account information is generally retained while the account remains active and may be removed following a reasonable period after account closure, subject to records we are required to retain.

Information used for optional marketing is kept only while there is a suitable reason to retain it or until you choose to stop receiving those communications.

Your Privacy Rights

Depending on your circumstances, you may have rights over the personal information we hold about you.

• Request a copy of personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete information where there is no continuing reason to keep it.
• Ask us to restrict certain uses of your information.
• Object to particular uses of your information where applicable.
• Withdraw consent where processing is based on consent.

These rights are subject to applicable requirements and certain information may need to be retained where there is a continuing legal or business reason to do so.

If you would like to make a privacy request, please contact us using the details below. We will normally respond within one calendar month of receiving a valid request.

Keeping Information Safe

We take reasonable technical and organisational steps to protect personal information from unauthorised access, accidental loss, misuse or inappropriate disclosure.

Access to customer information is limited to people and service providers who need it for relevant business purposes.

No online service can guarantee that information transmitted over the internet will always be completely secure, but we take practical steps to maintain appropriate protection.

Changes to This Policy

We may update this Privacy Policy from time to time when our website, services or information handling practices change.

If an update is made, the revised version will be published on this page and will apply immediately after publication.

We recommend checking this page occasionally so that you can see the current version of our privacy information.

Contact Us

If you have a question about this Privacy Policy or would like to make a request regarding your personal information, please contact Oakmere Basics.