Terms & Conditions

About These Terms

These Terms & Conditions apply when you use the Oakmere Basics website or purchase products through our online shop.

By placing an order, you confirm that you have read and understood these terms. They should be read together with our Delivery Policy and Refund Policy.

Using the Website

You may browse and use the website for personal and lawful purposes.

Please do not use the website in a way that could interfere with its normal operation, affect other customers’ use of the site or attempt to gain unauthorised access to any part of the website.

We may occasionally update, change or temporarily suspend parts of the website where necessary for maintenance, improvements or technical reasons.

Products & Product Information

Oakmere Basics offers men’s underwear and related everyday essentials through the online shop.

Product descriptions, photographs, colours, measurements and other information are provided to help you choose the most suitable item.

We take reasonable care to keep product information accurate. However, colours shown on a screen may vary slightly depending on your device and display settings.

Product availability can change from time to time. If an item becomes unavailable after an order has been placed, we will contact you and explain the available options.

Prices & Payment

Product prices are displayed on the website before you place your order.

Prices may change from time to time. Any price change will not affect an order that has already been accepted and confirmed.

Payment must be successfully completed before an order can be prepared for dispatch.

If an obvious pricing or technical error occurs, we will contact you before processing the affected order where appropriate.

Orders & Order Acceptance

When you place an order through the website, you will receive an order confirmation acknowledging that your order has been received.

An order confirmation does not necessarily mean that the order has been dispatched. Your order will move through processing before it is prepared for delivery.

If there is a problem with availability, pricing, payment or another important part of the order, we will contact you as soon as reasonably possible.

If an order cannot be fulfilled, any payment already taken for the affected order will be returned using the appropriate original payment method.

Delivery

Orders are normally prepared for dispatch within 1–2 business days.

Standard delivery normally takes approximately 2–5 business days after dispatch.

Standard delivery is provided at no additional charge.

Delivery estimates are provided as a guide. Occasionally, delivery may take longer because of circumstances outside normal processing and delivery operations.

For full information about processing, delivery times, tracking and delayed parcels, please refer to the Delivery Policy.

Returns & Refunds

If you change your mind about a purchase, you can contact Oakmere Basics to request a return within 14 days of receiving your order, subject to the applicable return conditions.

Returned products should be unworn, unused and in their original condition, with original packaging or labels where applicable.

Once an approved return has been received and checked, the refund will normally be processed within 3 business days.

After processing, refunds normally reach the original payment method within 3–7 business days, depending on the payment provider or financial institution.

For full details, please refer to the Refund Policy.

Product Hygiene & Returns

Oakmere Basics sells men’s underwear, so hygiene is an important consideration when handling returned products.

Underwear that has been worn, washed or used cannot normally be accepted as a change-of-mind return.

Items should only be handled as reasonably necessary to inspect the product, its size, appearance and condition.

This does not affect your statutory rights where an item is faulty, damaged on arrival or does not match the order placed.

Website Content & Intellectual Property

The text, photographs, graphics, layout, logos and other content displayed on the Oakmere Basics website are provided for the operation and presentation of the online shop.

Website content should not be copied, reproduced, modified or used commercially without appropriate permission.

You may view and use the website content for your own personal shopping purposes.

Website Availability & Responsibility

We take reasonable steps to keep the website available and product information useful and up to date.

From time to time, technical issues, maintenance or events outside our reasonable control may affect website availability or certain functions.

Nothing in these terms is intended to exclude or restrict any responsibility that cannot legally be excluded or restricted.

We are not responsible for delays or interruptions caused by circumstances outside our reasonable control, while continuing to deal with customer orders and support matters as reasonably as possible.

Consumer Rights

These terms are intended to work alongside your rights under applicable consumer protection law.

Nothing in these Terms & Conditions removes or reduces any statutory rights that apply to your purchase.

If a product is faulty, does not correspond with its description or does not meet applicable legal requirements, please contact us so that we can review the matter and provide an appropriate solution.

Contact Oakmere Basics

If you have a question about these terms, an order, a product or any part of your shopping experience, please contact our customer support team.